Version dated October 4, 2026 · Print or save this page

1. Provider and service

The provider is the company identified on the Company page. The service provides browser-based access to the platform CostLoom, with the modules, active products, users and locations of the purchased plan. The plans table forms part of the offer description.

2. Account and use

The purchaser must provide accurate registration details, protect their credentials and use individual accounts within the plan's user limit. Each active product with its own cost breakdown occupies one record. Limits apply to the entire account, including accounts with multiple locations.

Access requires an internet connection and an up-to-date browser. Calculations use the data entered and do not guarantee sales volume or profit. The user must review costs, percentages and results before making decisions. The offer does not include tax invoicing, tax calculations or physical connections to machines.

3. Price and payment authorization

Prices are displayed in US dollars (USD), showing the total and the plan's billing terms before purchase. There is no sign-up or shipping fee. Only amounts presented and accepted in advance may be charged.

4. Payment and delivery

Payments are processed at checkout. Available payment methods are shown before confirmation. Do not send full card details by email or to support channels.

Payment confirmation will be used to enable the plan and send access instructions to the purchase email address. Pending payments will not be treated as confirmed. See the delivery and access policy.

5. Cancellation, refunds and support

All six plans allow a full refund to be requested within 14 calendar days, under the timing and procedure described in the cancellation and refund policy. Payment is one-time, with no automatic renewal.

The cancellation and refund policy explains the channels, effects of cancellation and exercise of applicable rights. Support is available through the channels published under Support.

In consumer relationships, rights under Brazilian law and other applicable mandatory rules are preserved, including the right of withdrawal for distance purchases where applicable. No provision of this document excludes legal rights or prevents access to consumer protection remedies.

6. Data and content

The customer retains rights over data and content entered in the platform. Personal data processing is explained in the privacy policy. Use of the service does not authorize disclosure of third-party data without an appropriate legal basis.

The provider retains rights over the software and interface. The service must not be used for illegal acts, attempts to access others' accounts or actions that compromise security. Necessary measures to protect operations will be communicated to the customer while respecting their rights.

7. Plan changes and termination

Before a plan change, the customer will see the new price, limits, effective date and any billing adjustment. Downgrading does not automatically delete products exceeding the limit: guidance will be provided on adapting records, preserving access to view and export available data.

When ending the service, the customer may ask support for guidance on exporting and handling their data. Information necessary to comply with legal obligations may be retained under the privacy policy.

8. Applicable law and contact

Brazilian law and, where applicable, mandatory customer protection rules apply. Questions about these terms may be sent through the customer service channels. Significant changes to these terms will be communicated to the customer.

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1. Controller and contact

CostLoom is operated by Cacholari Digital LTDA, CNPJ 62.782.075/0001-29, which is responsible for decisions about processing data used in the offer, portal access and customer service.

Address provided: Avenida Paulista. Provider details are on the Company page. The contact for support and privacy is suporte@costloom.com. Include your account email address and the subject of your request.

2. Data used and purposes

• Name and email: customer identification, delivery of portal access, purchase communications and support.
• IP address and technical logs: service availability, security, fraud prevention and fault diagnosis.
• Purchase references: package, amount, payment confirmation and any refund, needed to enable access and meet obligations.
• Browsing and campaign data: visit events, pages, source, UTM parameters and advertising identifiers, according to the actual configuration and the visitor's choice.
• Data entered in the portal and support messages: delivery of purchased features and resolution of customer requests.

Numbers entered in this pricing demo are calculated in the browser. They are not sent to a server or included in advertising events.

3. Legal bases for processing

Data necessary for purchase, delivery and support is processed to perform the contract or procedures requested by the customer. Records required by law are processed to meet legal obligations. Technical information strictly necessary for security may be processed on an appropriate legal basis, including legitimate interests, subject to necessity, proportionality and data subject rights.

Non-essential use for advertising, remarketing and campaign attribution depends on the specific choice made in cookie preferences. Rejecting this purpose does not prevent viewing plans, purchasing or using the service.

4. Meta Pixel and UTMify

Advertising and attribution tools include Meta Pixel (Facebook) to measure advertising events and enable remarketing, and UTMify to connect campaigns with the source of visits and purchases. These tools may process browsing identifiers, IP addresses, events and attribution data within the actual configuration and the visitor's choice.

This HTML does not send names, emails, calculator values or card details to these tools. Any future integration sharing contact data or sending server events must have a purpose, legal basis and corresponding information in this policy, and respect the applicable choice.

When checkout opens, campaign parameters and advertising identifiers available in the URL or cookies are forwarded only if you allow advertising and measurement. A purchase recovery code may accompany the request to resume the purchase.

5. Cookies and preferences

You can accept, reject or change non-essential use for advertising and measurement in Cookie preferences. Your choice is kept in this browser's local storage for up to 180 days solely to remember your preference. After that, you will be asked again. If the browser blocks storage, the choice applies only to the current page.

Features strictly necessary to remember choices, secure the service, authenticate users and process payments, when actually used, have their own purposes. Advertising and measurement tools remain disabled until an affirmative choice. The preference can be withdrawn using the same control.

Withdrawing a choice prevents further uses covered by it; it does not reverse processing that has already occurred lawfully. When trackers are integrated, their identifiers and actual retention periods must be disclosed here. Integrations on the site, portal and server must respect this file's control.

The site opens in English on every new visit. You can switch to Portuguese or Spanish during your visit. Your language choice is not saved in the browser and does not change your cookie preferences.

6. Providers and sharing

Providers identified: Stripe for payment processing; Meta for advertising and measurement; UTMify for campaign attribution. Other operational providers and details of their work must be identified in this policy.

Full card details are processed in the payment provider's checkout and must not be sent to support or the pricing application. Each provider's role in processing depends on the service and its contracts and policies.

Processing may take place abroad depending on providers' infrastructure. In that case, applicable international transfer mechanisms and information corresponding to the operation will be observed. We do not sell personal data. Strictly necessary information may also be supplied to meet a legal obligation.

7. Retention and security

Customer data is kept for as long as necessary for the stated purposes, package delivery, support and legal obligations. The end of the thirty days ends package access and does not automatically delete records needed to prove payment or comply with law.

Data with no purpose or basis for retention will be deleted or anonymized. Contact support about exporting and handling records after your package ends. Cookie preferences last for the 180 days described above.

Access controls, protected connections and appropriate technical and organizational measures must be adopted. The customer must protect their credentials and report suspected unauthorized access to support.

8. Your rights

Under applicable law, you may request confirmation and access, correction, information about sharing, portability where applicable, anonymization, restriction or deletion, objection and review of automated decisions where applicable. Consent can be withdrawn, subject to legal retention grounds.

Requests will be received free of charge through support, with proportionate identity verification. You may also complain to the competent authority. If you enter third-party data in the portal, you must have an appropriate legal basis.

9. Updates

Significant changes will be communicated accessibly and the policy date will be updated to reflect the processing actually implemented.

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1. How to request

Requests can be made through support. Provide the email used for purchase and the transaction reference, if available. You will not be required to send your password or full card number.

Receipt of the request will be acknowledged through the channel used. For consumer inquiries, a response will be provided within five days, without limiting any refund deadlines or measures required by law.

For purchases where Paddle is listed as the seller on the receipt, you may also request a refund using the receipt link or Paddle support. Our team helps with the request, and Paddle carries out the refund.

Paddle purchase support

2. Effect of cancellation

Once the full refund is confirmed, access for the refunded package will end. Cancellation without a refund does not create any new charges.

3. Full refund within 14 days

All six plans offer a full refund when requested within 14 calendar days of purchase. If access is made available after purchase, the period starts when access becomes available.

No reason is required, and using the platform during this period does not prevent a refund. The amount paid for the package will be refunded in full, with no administrative or processing fees deducted. Each new purchase starts its own 14-day period.

Send the request within the period through support or, if Paddle is the seller on the receipt, through the channel listed above. More favorable legal rights, including longer periods, take precedence. After the 14 days, rights relating to delivery failures, improper charges and other cases covered by law remain in effect.

4. Delivery failure and incorrect charges

If access is not provided as offered or a service failure occurs, support will investigate and apply the appropriate remedy, including re-performance, a price reduction or a refund when due. Duplicate, incorrect or unauthorized charges will be investigated and corrected while preserving legal rights. A purchase does not authorize further automatic charges.

For an unrecognized charge, the customer may request clarification from support and exercise their rights with their financial institution. Customer service does not make rights conditional on withdrawing a payment dispute.

5. Refund method and timing

The refund will be processed by the purchase provider through the original payment method and in the currency of the charge. Confirmation will include the available refund reference.

The 14-day period is for submitting a refund request. Requests will be handled under this policy and applicable legal deadlines. After the refund is processed, the time for the amount to appear in the account or statement depends on the payment method and financial institution.

6. Contact

See the actual channels under Support and the provider's identification under Company. No provision of this policy excludes rights established by applicable law.

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1. What will be delivered

The purchase will provide digital access to the platform CostLoom, within the limits, modules and period of the confirmed plan. The offer is for the use of a web application; no physical product is shipped and no shipping fee applies.

2. Method and timing

After the provider confirms payment, access will be enabled automatically and instructions sent to the email address entered during purchase. Delivery is immediate after payment confirmation.

The email will include the platform's official address and a secure activation or sign-in procedure. Payments still awaiting confirmation do not trigger access activation.

3. Access period

4. Requirements for use

An internet connection, an up-to-date browser and access to the account email are required. Installing an application is not necessary. Product, user and location limits are shown under plans.

5. Access problems

Check the purchase email address, spam folders and payment confirmation. If the activation deadline has passed or access does not work, contact support and provide the transaction reference, if available.

An access or delivery failure will be handled under applicable rights and the cancellation and refund policy. The customer should not provide full card details or their password to receive support.